Terms & Conditions

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Complaints

Your satisfaction is our priority, and we strive to continually enhance our service. If you encounter any issues, we encourage you to reach out. Simply send an email to contact@onlinefinance.nz detailing the situation and suggesting potential resolutions. Feel free to include any relevant documents or correspondence to aid in our understanding of your concerns. We value your feedback and are committed to addressing any issues promptly.

When we receive your complaint, we will:

1. Acknowledge your complaint within 1-2 working days
2. Gather and evaluate information about your complaint
3. Respond to you within 20 working days.

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:
1. By calling 0800 347 257
2. By emailing complaints@fscl.org.nz
3. Through FSCL’s website: www.fscl.org.nz
4. By writing to: FSCL , PO Box 5967, Wellington 6011

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